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Swiggy Money to Enable Seamless Food Order Transactions

Swiggy Money has been launched as Swiggy's native digital wallet to take on the likes of Amazon Pay and Paytm. The food delivery platform has partnered with ICICI Bank to enable the new experience through which consumers can avail “one-click” checkouts.
Just like other mobile wallets, Swiggy Money is designed to store a certain amount of money virtually that can be used for any food orders made through the Swiggy app. Existing ICICI Bank customers can begin with the integrated wallet instantly, though non-ICICI Bank customers are required to provide their government ID number to activate the Swiggy Money wallet.

With the arrival of Swiggy Money, customers can pay for their food orders seamlessly. There is no need to authenticate the payment via third parties, which is there if you use any other payment methods on Swiggy. Further, there is a “split-pay” option through which a payment can be made through a combination of money available in the Swiggy Money wallet and another payment source or instrument to complete a transaction. The new service is also claimed to enable instant refunds to customers.

You can activate Swiggy Money by going to your account from the Swiggy app and then tap the Swiggy Money option. You'll then see an Activate Swiggy Money button that you should press after agreeing to the terms and conditions of the service. After that, there will be a form asking your personal details such as name, date of birth, and a government ID that you need to provide to enable your wallet.

Initially, Swiggy has enabled the Swiggy Money wallet service for restaurant orders, though it will soon be available for paying orders made through Grocery, Genie, and POP offerings as well. The Bengaluru-based company has partnered with ICICI Bank to enable its digital wallet. However, users will be able to top-up their Swiggy Money wallet using various banking instruments.

Swiggy has been testing its digital wallet experience for some time, with some reports suggesting its existence as a pilot since late December. However, up until now, the experience was limited to receive refunds.

“Along with a host of existing payment options offered to consumers, Swiggy Money will ensure seamless and swift transactions on food orders by minimising hassles such as lengthy payment procedures or payment failures resulting in improved customer experience,” said Anand Agrawal, VP Products, Swiggy, in a statement.

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