Hindustan Petroleum Corporation Limited (HPCL) has released a useful piece of information for all its LPG cylinder users. It has informed its customers that they do not need to pay anything extra to the delivery person delivering them gas cylinders at their doorsteps, irrespective of the floor/apartment.
It must also be noted that in November last year, oil companies announced the implementation of home delivery of LPG cylinders, only on entering the OTP provided while booking the gas cylinder.
No Extra Payment Required for LPG Cylinder Delivery
Kareem Ansari, a resident of Hyderabad had filed a RTI petition against HPCL, on being asked to pay an additional charge for delivery of LPG cylinder at his house, by the delivery person.
In response to this petition, the gas company stated that consumers do not need to pay anything extra for cylinder deliveries.
They have the authority to refuse paying additional delivery charges, if asked by the delivery persons.
In its response, HPCL stated “The responsibility of the gas distributor to deliver the gas cylinder at the doorstep of the consumer irrespective of the floor location in the building/flats without collecting any additional charge other than the amount mentioned in the bill.”
OTP Required for Accepting LPG Cylinder Delivery
Two months back, we informed you about the implementation of a new rule for the home delivery system of LPG cylinders, which will involve the requirement of an OTP to be given to the delivery boy, for accepting the cylinder.
This system, called the Delivery Authentication Code came into effect from November 1, 2020.
According to this, as soon as you book the gas cylinder, an OTP will be sent to your registered number, by the gas company.
Whenever the delivery boy comes to deliver the cylinder, you will have to provide him with this OTP. In case your mobile number has not been updated, the delivery person can update it via an application in real time.
