Saturday, 12 January 2019

eWallets will Refund Full Money - RBI Order

There have been numerous unfortunate incidents wherein people were duped of several lakhs of rupees from their account through UPI transfer or other such mediums.

We have good news for users of such digital payment apps
and all the victims – RBI has announced that in case such incidents occur, the exact amount of money will be reimbursed to the victim by the eWallet company.

Demonetization gave birth to a lot of online payment platforms, like PhonePe, GooglePay, Paytm, AmazonPay where one can transfer money from one eWallet to another, thus wiping out the need of actual cash. These apps and websites slowly progressed to UPI payments, which enables users to transfer and receive money directly through their bank accounts.

New Rules by the RBI

There is a set of rules set by the Government, to avoid such mishaps in future:
  • After February 2019, users will not be able to use such platforms without KYC (Know Your Customer) verification.
  • The said companies, like Paytm, PhonePe, AmazonPay, GooglePay, will have to give their contact details like phone number, email id, etc. This is so that the customer can contact the company to report anything fishy.
  • These mobile wallet apps will have to ensure that customers register their phone numbers and email ids for SMS alerts, emails, and notifications on their phones and emails.
  • A 24*7 customer care service has been made mandatory by the companies for the customers to contact them regardless of time, as previously, a customer was robbed of a whopping Rs. 1.86 crore within the time period of 11 pm to 2 am.
  • Given that a customer faces a mishap due to negligence/deficiency/fraud on the mobile wallet company, and reports the wrong transaction within 3 days, the entire amount will have to be refunded by the company.
  • Even if the user does not register a complaint, the company is bound to initiate the process of refund.
  • If the incident is reported within 4 to 7 days, the transaction amount or Rs. 10, 000 rupees, whichever is lower, should be refunded by the company.
  • If reported after 7 days, the refund will be according to the refund policy of the concerned mobile eWallet company.
  • The registered cases will have to be solved within 10 days of reporting the fraud. Additionally, all complaints and disputes will have to be resolved within 90 days irrespective of who is at fault. If the complaint is not solved within 90 days, the customer will be refunded the full amount of fraud reported.

SHARE THIS

Author:

Techiyogiz is one of start-up Online website of aspiring Engineers who are yet to finish their Graduation.Technology Happenings along with How To and Tips and Tricks of various Technology related matters.

16 comments:

  1. Good initiative taken by RBI

    ReplyDelete
  2. This comment has been removed by a blog administrator.

    ReplyDelete
    Replies
    1. This comment has been removed by a blog administrator.

      Delete
    2. This comment has been removed by a blog administrator.

      Delete
  3. What happens to frauds that have taken place before the new cut off date....

    ReplyDelete
  4. dear sir
    pls. hlpe me i got a mail
    eWallets willRefund fullMoney means

    ReplyDelete
  5. sir mere sath hua hai fraud... mere paytm wallet se... ab btao me kahan or kese kru complaint

    ReplyDelete
  6. When I will get my refund money

    ReplyDelete
  7. RRB GOVERNMENT OF DEPARTMENT
    I BEG TO RESPECTEDFULLY MY REFUND MONEY PROVIDE, PLEASE

    ReplyDelete
    Replies
    1. sir mene pnb kitty wallet ke virtual card se 8 jan 2019 ko 990rupee ka transaction kiya tha jo pnb kitty wallet se deduct ho gye aur dena bank wallet me failed ho gya tha jo ki dono wallet mere mobile no. 9958139397 se resister he pls help me

      Delete
  8. Sir mere google pay se 1400 rs debit huye he mera number registered nhi bta rha he

    ReplyDelete
  9. I payed twice for single exam form to RRB (NTPC),because of the site error. how will i get back my money.

    ReplyDelete
  10. എന്റെ SBI അക്കൗണ്ടിൽ നിന്നും ATM വഴി 29000 രൂപ നഷ്ടപ്പെട്ടിട്ടുണ്ട് ബാങ്കിൽ പരാതിപെട്ടിട്ട് 3 മാസം കഴിഞ്ഞിട്ടും ഒരു അറിയിപ്പും ഇതുവരെ ലഭിച്ചിട്ടില്ല പണം തിരികെ കിട്ടാൻ ഞാൻ എന്ത് ചെയ്യണം

    ReplyDelete